Member Information

FAQs

You have questions, we have answers!
Read the Frequently Asked Questions

 

Communication

Information about communication:

  • Read the weekly newsletter! We communicate with members via the weekly newsletter. Don't miss a pickup or show up on an off week because you have not read about a schedule change or planned week off. We post pertinent information at the beginning of the newsletter, so please make sure to keep yourself informed.
  • Make sure all important information is communicated to whomever is actually going to the site to pick up the food.
  • Include your account name. Tell us the member name and pickup group, and whether you are an EVEN or ODD week half-share member when you email or call us. We haven't memorized everyone in every pickup site and group by their email address, so help us out, please. 
  • Join our Facebook Group, like our Facebook Page, and follow us on Twitter @fairsharesccsa to be part of the active community of Fair Shares members. We share recipes, cooking suggestions, tips, ideas, and support. Take advantage of it.

 

Annual Schedule*

  • Season Start: Each new season begins the first week of April. Although membership can begin at any time throughout the year, we keep track of each 48-week season, and this gives us the ODD versus EVEN week numbers by which we designate half-share member pickups. 
  • September Break: We take a week off at the end of September and put your account on hold for the week.
  • Thanksgiving Week: We do pickups the Monday and Tuesday before Thanksgiving. Please pay attention to your newsletter for your pickup day and time. Delivered Shares get double shares the week prior to Thanksgiving.
  • December Break: Depending on which days the Christmas and New Year's holidays fall, we take the week between Christmas and New Year's off and put your account on hold for the week (we make sure to have one of our breaks fall on an odd week, and the other on an even week, so our half-share members all get to experience the break!).
  • March Break: We take off the month of March and resume with the next season in April. We offer a shopping day in March for members to come stock up.
     

*If another major holiday, like 4th of July falls in the middle of the week, we may take that week off also.

Note: The 4th of July holiday is on Wednesday this year, so we will be taking that week off. We will post this info each week in the newsletter as we get closer. 



Pickup Groups and Shares

We divide our membership into smaller groups within each of the pickup sites. This allows us to create several menus for a weekly rotation so all of the pickup groups get to try everything without getting the same food each week. You will be able to read the newsletter and see what you might get in coming weeks (details below). This rotation allows smaller farms and artisans the opportunity to participate in the CSA because they don't need to provide mass quantities all at once, but can provide fewer shares on a weekly basis. It also gives us great diversity in the shares. 

We try to keep all the non-produce items consistent in the food lists for a rotation, then switch up the items once all the groups have tried them. 

ODD versus EVEN week half shares: Because our half shares pick up on alternating weeks, it's important to know whether you are an ODD or EVEN week half-share member. The ODD members pick up on the odd weeks of our 48-week season, Weeks 1, 3, 5, 7, etc. and the EVEN members pick up on the even weeks of our season, Weeks 2, 4, 6, 8, etc. 

Pay attention to the newsletter so you know when we're going to have a break, and you can reference the week number that is ALWAYS listed at the top and in the subject of each newsletter, so half share members can easily refer to it to see whether it is their week for a pickup.

 

Pickup Sites

Our Wednesday pickup groups (FSA, FSB, FSC, FSM-W, UCA, UCB, UCM) are at the following pickup sites:

  • Fair Shares (our main distribution site) – 5021 Northrup, off Kingshighway, one block north of I-44 in the city, 3:30-7:00 p.m
  • U City – Trinity Presbyterian Church, 6800 Washington Ave. at Kingsland, 4:30-6:00. Enter under the bell tower and go downstairs.


Our Thursday pickup groups (FSD. FSE, FSM-T, KWA. KWB, KWM) are at the following pickup sites: 

  • Fair Shares (see above) – 3:30-7:00 p.m
  • Kirkwood – Kirkwood Station Brewing at the corner of Jefferson and Kirkwood Roads, 4:15-6:00

 

What happens if I can't make a pickup?

- If we do not hear from you within 24 hours of missing your share, we'll donate it. If you contact us within 24 hours, we will give you alternate hours on Friday or Monday that you can pick up your share.

- If you miss your pickup and need to reschedule, you must come to the main Fair Shares site (aka the Mothership) to get your food.** If you pick up at KW or UC and miss your pickup time, you may come to Fair Shares up until 7:00p.m. the day of your pickup (if it's after 7:30, call Sara at the number below, we may say come on in). If you know you will not be able to make your pickup, please email us before noon that day, or call Sara at 314.852.5743, because we are not in front of the computer much between noon and 7:30p.m. on pickup days.
** Some fresh produce may not hold over until your rescheduled time, or may no longer be available. We'll give you what is available from your missed share.

- If you pick up at the Mothership, we can easily accommodate a Wednesday or Thursday pickup, meaning, if you can't make your regularly scheduled Wednesday pickup, you can come Thursday. If you know you can't come Thursday, you can come on Wednesday. Please just let us know by emailing info@fairshares.org.

- If you will be late for your pick-up at Fair Shares, we don't lock the door at 7:00, so call the number above to let us know if you will be later than 7:30.

- If you need to put your share on hold for vacation--you may log in to your account and do so, but you must do so before Monday morning so we don't order produce for you. If you need to put your share on hold after we have ordered the produce, you can still get credit for the non-produce items. If you are a half share and want to switch weeks* for a vacation, please give us plenty of advance notice--at least the week before.

Visit the Trades and Orders page to learn how to make your swaps.

If you need to update your address, email account or phone number, or add in a partner to receive the emails, that can be done by logging into your account.

Tip: Expand Your Green Horizons!

These two greens are in the chicory family, and add a sharp bitter character to salads, but mellow and sweeten up a bit when cooked. If you aren't a big fan of the bitter greens, I suggest cooking them to minimize the intensity. They are delicious braised slowly in a broth or caramelized with a high heat saute...Read more

Testimonials

We are very happy to have our products included in shares through Fair Shares.  The folks at Fair Shares have set-up a great distribution schedule that works with smaller scale local farmers taking into account weekly and seasonal limitations in harvesting. The staff at Fair Shares are easy to work with, being both friendly and professional.  They have been very straightforward about their needs and those that the share members represent. We look forward to growing with Fair Shares!

Bobbi Sandwisch, Live Springs Farm, Carrollton, IL 100% Grassfed Beef, Pasture-Raised Pork, Chicken, and Eggs